Deutsche Telekom
Deutsche Telekom receives invoices centrally through its scan centre. Invoices go to the invoice address stated in the order — by post, or as a file to that Telekom company’s Mail2Scan e-mail address. Structured e-invoices, XRechnung and ZUGFeRD, are received through the same Mail2Scan addresses. Operational invoice processing sits with Deutsche Telekom Services Europe AG.
Submission channels
Post
To the invoice address of the paying Telekom company, as stated in the order. Ensures the invoice enters the accounting system via the scan centre.
Mail2Scan
E-mail channel for PDF and structured e-invoices. Available only to suppliers who are not electronically integrated.
Each Telekom company has its own address — see Selfservice
Electronic integration
EDI, connection via a procurement network, or the ERS credit note procedure. Integrated suppliers must not use Mail2Scan.
Accepted formats
- XRechnung — structured XML.
- ZUGFeRD — hybrid invoice, UBL or CII syntax.
- PDF — only for as long as the statutory transition period runs.
Telekom accepts PDF invoices via Mail2Scan for as long as the UStG permits them. Which deadline applies to your company depends on your annual turnover — see E-Invoicing in Germany.
Mail2Scan requirements
- The Mail2Scan address must be in the “To” field. Messages carrying the address only in CC are not processed.
- The invoice file must be an attachment and identical to the original invoice. The same tax law requirements apply as for printed invoices.
- Supporting documents must not be attached as separate files — they have to be merged into the invoice file.
- Several invoices may be attached to one e-mail.
- Total e-mail size must not exceed 10 MB.
- The subject line should contain the invoice number for identification.
Invoice content
Under the General Terms and Conditions for Purchasing of the Deutsche Telekom Group, an invoice must be verifiable and contain the following.
| Requirement | Detail |
|---|---|
| Ordering unit | The Telekom unit that placed the order |
| Order number | Mandatory on every invoice |
| Place of receipt | Mandatory on every invoice |
| Proof of performance | Required for services |
| Legal basis | The invoice must comply with § 14 UStG |
| Line items | Invoice line items must match the order items |
- A separate invoice per order is required. Collective invoices referring to several orders are not permitted.
- Invoices are submitted only after the service has been provided in full, and may not be issued before the day of performance.
- Advance and partial invoices are generally not allowed. Where partial settlement is agreed, advance, partial, partial final and final invoices must be marked as such and numbered in sequence.
- Amendments and supplements to the agreement must be clearly indicated on the invoice and are paid only if agreed in writing beforehand.
- Prices are net; VAT is added at the statutory rate.
- Non-German contractors providing services taxable in Germany must not itemise German VAT — the liability passes to Telekom under § 13b UStG.
- For deliveries of goods, the commodity code and country of origin must be supplied before shipment or at the latest as an annotation on the invoice.
Payment terms
- Payment period is 30 calendar days net, starting the day after receipt of a verifiable invoice and not before performance or acceptance.
- A 3 % discount applies if payment is made within 14 calendar days of the start of the payment period.
- An invoice that does not meet the requirements may be returned for correction; the payment period then starts again on receipt of the corrected invoice.
Automatically rejected or returned
- E-mails that do not follow the Mail2Scan conventions
- Mail2Scan address in CC instead of To
- Separate attachments such as JPG, GIF or TXT — these are ignored
- Mail2Scan submissions from suppliers who are electronically integrated
- Collective invoices covering several orders
- Invoices missing the order number, ordering unit, place of receipt or proof of performance
Processing
- There is no confirmation of receipt. Mail2Scan is a purely technical address and no other enquiries sent to it are answered.
- Validation takes 24 to 48 hours. Only afterwards is the invoice visible to the PTP Competence Center.
- Queries about an invoice should be raised with the PTP Competence Center no earlier than two working days after submission, through PTP Self-Service or by phone.
