Invoicing Deutsche Telekom: the essentials
Operational invoice processing sits with Deutsche Telekom Services Europe AG. Every group company has its own intake address.
Which invoice formats does Deutsche Telekom accept?
Telekom takes structured invoices and, during the transition period, unstructured ones over the same channel.
Accepted
- XRechnung as structured XML
- ZUGFeRD as a hybrid invoice in UBL or CII
- PDF for as long as German VAT law still allows it for your company
Not accepted
- Extra attachments such as JPG, GIF or TXT, these are not taken into account
- Invoice attachments as a separate file instead of embedded in the invoice file
- Mail2Scan submissions from suppliers who are connected electronically
Which transition period applies to your company depends on annual turnover. The page e-invoicing in Germany gives an overview.
What has to be on the invoice?
Under the general purchasing conditions of the group, the invoice has to be verifiable. If one of the following details is missing, it is returned for correction and the payment term starts again.
General invoice details
- The details required by section 14 of the German VAT Act
- Invoice lines that match the order lines
- Net prices, with VAT added at the statutory rate
- For goods, the commodity code and the country of origin
Additional requirements from Deutsche Telekom
- Order number on every invoice
- Ordering unit, the Telekom unit that raised the order
- Receiving point
- Proof of performance for services
- Labelling and consecutive numbering for advance, partial, partial final and final invoices
Simplified sample view. The colouring shows typical categories of data, not the legal status of each individual field.
How can e-invoices reach Deutsche Telekom?
Which route applies depends on whether your company is connected electronically. Connected suppliers must not use Mail2Scan.
Mail2Scan
The e-mail channel for PDF and structured e-invoices. Every Telekom company has its own address, looked up in the self-service.
Post
To the invoicing address of the paying entity named on the order. The invoice enters through the scan centre.
Electronic connection
EDI, a connection over a procurement network, or the self-billing procedure ERS.
Rules for the transport mail and for payment
Most rejections do not come from the invoice file but from the e-mail that carries it.
Address in the TO field
E-mails with the Mail2Scan address in CC are not processed.
Attachments inside the invoice file
Invoice attachments must not travel as a separate file, they belong inside the invoice file.
Size and subject
The e-mail must not exceed 10 MB in total. The subject should carry the invoice number. Several invoices may be attached to one e-mail.
No acknowledgement
There is no positive confirmation. Validation takes 24 to 48 hours, only then is the invoice visible in the PTP competence centre.
Payment term
30 calendar days net from the day after a verifiable invoice arrives, and not before performance or acceptance. Payment within 14 calendar days carries a 3 percent early payment discount.
Contractors outside Germany
For services taxable in Germany, no German VAT may be shown; liability shifts under section 13b of the German VAT Act.
Creating an invoice for Deutsche Telekom with Invoice Portal
The route to Telekom can be covered end to end in Invoice Portal, as long as your company is not connected electronically.
Capture the invoice data
Create the invoice or import the export from your ERP, with the order number and the ordering unit.
Produce XRechnung or ZUGFeRD
Create the file, embed the attachments and validate against EN 16931.
Send to Mail2Scan
To the address of the invoiced Telekom company, with the invoice number in the subject.
The Mail2Scan address differs by group company and lives in the Telekom self-service. Invoice Portal does not know that mapping and cannot work it out on its own.
Frequent questions about invoicing Deutsche Telekom
Does Telekom accept XRechnung?
Why was my e-mail not processed?
Do I get an acknowledgement?
Where do I find the right address?
How long is the payment term?
Create e-invoices and send them with confidence
With Invoice Portal you create, validate and send structured e-invoices over the delivery channels we support.
- Certified Peppol access point
- Creation, conversion and validation of structured e-invoices
- Integration over the API and the other interfaces we support
Prefer to write? info@invoice-portal.de · +49 561 56014568
Telekom e-invoicing: get the full guide
Receive our detailed guide to the invoicing requirements of Deutsche Telekom, with a step-by-step walkthrough for Invoice Portal, screenshots and field mappings, straight to your inbox.
